Frequently Asked Questions

Everything you need to know about your Lolë experience.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that items marked as 'Final Sale' cannot be returned or exchanged.

How do I track my order?

Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your package's progress.

Do you offer international shipping?

Yes, Lolë ships to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How should I care for my Lolë apparel?

To maintain the quality of your garments, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of each product.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How do I find the right size?

We provide a detailed Size Guide on every product page to help you find the perfect fit based on your measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.